1. Introduction
Welcome to Stayza. By accessing or using our platform, you agree to be bound by these Terms of Service.
2. Use of platform
Stayza provides a platform for users to discover and book short-term accommodation. We are not the owner or operator of listed properties.
3. User accounts
You must provide accurate information when creating an account. You are responsible for maintaining the confidentiality of your login details.
4. Bookings and payments
All bookings must be completed through the Stayza platform. Payments are processed securely. Booking confirmation is subject to successful payment.
5. Cancellations
Cancellation policies vary by property and will be displayed during booking. Refunds are handled in accordance with the applicable policy.
6. Host responsibilities
Hosts must ensure that:
- Property information is accurate
- The property is available as listed
- Guests receive access as agreed
7. Guest responsibilities
Guests agree to:
- Respect the property
- Follow house rules
- Avoid damage or misuse
8. Liability
Stayza acts as an intermediary platform and is not liable for disputes between guests and hosts. However, we may assist in resolving issues.
9. Prohibited use
Users must not:
- Provide false information
- Engage in fraudulent activity
- Attempt to bypass platform payments
10. Changes to terms
Stayza reserves the right to update these terms at any time.
11. Contact
For questions regarding these terms, please contact us via the Contact page.