Frequently Asked Questions
For Guests
1. What is Stayza?
Stayza is a platform that helps you find and book short-term apartments and homes before you arrive at your destination.
2. How do I book a stay?
Search for a location, select your dates, choose a property, and complete your booking securely online.
3. Do I need to pay before arrival?
Yes. All bookings are confirmed after payment is made to ensure your stay is secured.
4. Can I cancel my booking?
Yes, depending on the host’s cancellation policy. The terms will be shown before you complete your booking.
5. Are the apartments verified?
We work to ensure listings are accurate and reliable. Verified properties are clearly marked on the platform.
6. Can I contact the host before booking?
In most cases, yes. You may be able to send enquiries through the platform.
For Hosts
7. How do I list my property on Stayza?
Click “List your property,” create an account, and submit your property details including photos, pricing, and availability.
8. Is there a fee to list my property?
Listing may be free initially. Stayza may charge a commission on successful bookings.
9. When do I receive payment?
Payments are processed after a confirmed booking, typically released after guest check-in.
10. How do I manage bookings?
You can manage availability, pricing, and bookings through your host dashboard.
General
11. Is Stayza available outside my city?
Stayza is expanding across multiple locations. Availability depends on active listings in your chosen area.
12. How do I contact Stayza?
You can reach us via the Contact page for support or enquiries.
Still need help?
If your question isn’t answered here, please contact our support team – we’re here to help.